EMS agencies deserve
better software.

The core revenue cycle management hub for EMS billing. Tracks claims through a multi-stage pipeline (In Progress, Submitted, Collections, Completed), handles payment posting and reconciliation, manages payor and facility relationships, and provides EDI/clearinghouse integration for electronic claim submission. Also includes patient support tools, records requests, compliance resources, and configurable service levels, charge rules, and collection workflows.

The patient records and engagement module. Provides a searchable patient directory, individual patient record views, patient surveys with analytics, and settings for the patient portal, agency portal, subscriptions, donations, and patient reconciliation (deduplication/matching).

The clinical quality assurance module. Manages the QA review workflow where clinical records (PCRs/incidents) are evaluated against protocols, with a QA worklist, scoring, and personalized tracking. Settings allow configuring sampling rules, QA policies, and clinical protocols.

The electronic patient care report (ePCR) charting module. Provides a chart editor for creating and completing patient care reports, with views for drafts, charts awaiting signature, and completed charts. Supports a full print/export flow and configurable chart settings including custom lists and feature toggles.

The real-time dispatch and incident management center. Features an integrated CAD system, live map with resource tracking, ARCON-style resource status management, alerting (active alerts, analytics, mutual aid), missed call tracking, incident management, call-out workflows, a facility portal, shift reporting, MDT management, and fleet resource coordination.

The fire incident reporting module built around the NERIS (National Emergency Response Information System) standard. Supports creating, reviewing, and submitting fire reports with a QA review queue, tracks NERIS submissions and rejections, includes a NERIS data dictionary and incident type browser, and offers configurable settings for apparatus, report templates, and submission rules.

The fleet and vehicle maintenance management module. Tracks all vehicles with detailed records, manages work orders and preventive maintenance schedules, handles vehicle inspections and fuel tracking, and provides configurable PM templates, inspection templates, unit categories, and integration settings.

The supply and equipment management module. Provides an overview of inventory levels, separate tracking for consumable supplies and durable equipment, order management, and audit workflows to verify counts and compliance.

The station display management module for digital signage. Allows creating and managing display configurations (dashboards, alerts, schedules) that are pushed to ChromeBox devices mounted at stations, with device management and a display editor.

The workplace safety and incident reporting module. Provides a safety dashboard, a system for logging and tracking safety incidents (exposures, injuries, near-misses), individual incident detail views with investigation workflows, and fatigue monitoring tools to track crew rest and readiness.

The workforce management module covering the full employee lifecycle. Includes a people directory and org chart, scheduling (with templates, auto-generation, shift trades, vacation bidding, and call shifts), time and attendance tracking, compliance and credential monitoring, recruiting and onboarding pipelines, performance reviews, compensation management, Standard Operating Guidelines (SOGs), a help desk, and HR case management.

The training and continuing education management module. Covers initial education programs and cohorts, a course catalog, learner rosters with progress and competency tracking, clinical rotation scheduling, a preceptor portal, continuing education catalogs with recertification tracking, training center management, and accreditation package preparation.

The business intelligence and analytics layer across the entire platform. Offers dedicated report dashboards for every domain, custom dashboard building, audit logging, and an AI sandbox/playground. Also houses the automation engine (workflows, policies, campaigns), AI agent management, and data tools including a Data Explorer, Data Mapper, and integration settings.

The community paramedicine and longitudinal care platform. Manages patient referral intake and enrollment, caseload assignment, visit scheduling, a communications center, clinical care pathways, telehealth sessions, task and resource coordination, SDOH analytics, and dedicated portals for hospital, physician, and payer partners.